Refund Policy

7-day money-back guarantee

We want you to be completely satisfied with your IBLens purchase. If for any reason you are not happy with your essay or personal statement report, you may request a full refund within 7 days of your purchase date, no questions asked. This guarantee is in addition to your legal rights as a consumer and does not replace them.

Reports bought at a price you name

A report you buy by naming your own price is a report like any other: the same 7 days apply, and we refund what you paid in full. A payment made with no report attached to it is voluntary and can be refunded the same way.

How to request a refund

1. Email us at glushkovim@gmail.com within 7 days of your purchase.
2. Include the email address you used at checkout and the product you purchased.
3. We will send your refund within 3-5 business days of approving it, to the original payment method. Your bank may then take a further 5-10 business days to show it on your statement.

Refund methods

• All payments (via Lemon Squeezy): Refunded to the original payment method, whichever you used at checkout. Please allow 5-10 business days for the refund to appear on your statement.

Eligibility

All paid products are eligible for a refund within the 7-day window, including full reports, packs of 5 or 10 reports and UCAS personal statement reviews. The free preview is not refundable, as no payment was made. If you are under 18 and paid without the permission of the person who owns the card, email us and we will refund the payment, even after the 7 days.

Partly used packs

If you bought a pack of 5 or 10 reports and have used some of them, we will still issue a full refund within the 7-day window.

What a refund closes

A refund cancels what that purchase paid for. The reports it opened close again and their re-checks end: an essay report shows only its free preview, and a UCAS review shows only its free preview on the UCAS page and is no longer available in your dashboard. Any reports from it you have not used yet are removed. Reports and packs you paid for separately are not affected.

Contact us

If you have any questions about our refund policy, please reach out to glushkovim@gmail.com. Every refund request gets an answer by email.